While many of the challenges we faced earlier this year with COVID-19 are behind us, new hurdles have formed in their wake that continue to plague not only Carole, but most of the interior finishes industry. The safety of our customers and employees is always our top priority. We continue to manufacture and ship orders daily, practicing safety measures for all employees under the current circumstances. Despite our best efforts, you may experience some delays in receiving your product.
The worldwide effect of the pandemic has caused extended lead times in producing and receiving fabrics, as well as shipping and freight carrier delays. Thankfully, Carole has been able to remain open through this pandemic, but delays in response and delivery times may also be due to unpredictable quarantines or infections. Over the last several months we have extended hours, implemented mandatory overtime, and cross-trained employees in order to help offset delays, but at this time we are not able to commit to our normal 10‑day turnaround.
We understand this is a challenging time for everyone and Carole Fabrics is dedicated to offering continued support for our customers. For updates on Carole Fabrics response to COVID‑19, please refer to our website or our Facebook page for any new information. For immediate concerns, email Customer Service at firstname.lastname@example.org or call 1‑800‑241‑9723.
We thank you for your continued support and trust in Carole Fabrics. Without your support, we would not be here and able to keep our team employed. We ask for and appreciate your patience and understanding as we work through these challenges together.
The Carole Fabrics Team